At rvvip2, protecting your personal data is a core commitment — not an afterthought. This Privacy Policy explains precisely what information we collect when you use the rvvip2 platform, how we use and store it, with whom we may share it, and what rights you hold as a registered player based in Indonesia. We encourage you to read this document in full before creating your account.
A plain-language overview of our core data protection principles. These highlights summarise the full policy sections below and do not replace them.
All data transmitted between your device and the rvvip2 platform is protected by 256-bit SSL/TLS encryption — the same standard used by Indonesia's leading banks including BCA, BRI, and Mandiri. Your personal and financial data is never transmitted in plain text under any circumstances.
rvvip2 collects only the personal data that is strictly necessary to operate your account, process payments, verify your identity under KYC obligations, and personalise your gaming experience. We do not build advertising profiles for third-party sale or engage in data brokerage of any kind.
Your personal information is never sold, rented, or traded to unaffiliated marketing companies. Data shared with third parties — such as payment processors OVO, DANA, GoPay, and bank partners — is limited strictly to what is required to complete the transaction or fulfil a regulatory obligation.
Registered players hold clear rights over their personal data: the right to access a copy of what we hold, the right to correction of inaccurate records, the right to request deletion subject to legal retention requirements, and the right to object to certain types of processing. Submit requests to our support team at any time.
rvvip2 does not retain your personal data indefinitely. Account data is held for the duration of your active account plus a minimum post-closure retention period required by our licensing authority for AML compliance. Financial transaction records are retained for a minimum of five years from the date of the transaction.
Data relating to your responsible gaming settings — including deposit limits, self-exclusion status, and session time controls — is treated with the highest level of confidentiality. This data is never shared with third-party marketing platforms and is used solely to protect your welfare as a player aged 21 and above.
The data controller responsible for the personal data of all registered players on the rvvip2 platform is the internationally licensed gaming entity operating the rvvip2 brand (referred to in this document as "rvvip2", "we", "us", or "our"). The platform is accessible at https://rvvip2.net and is operated under an international gaming licence issued by the relevant regulatory authority.
For the registered company name and jurisdiction of incorporation applicable to your specific circumstances, please submit a written request to [email protected] with the subject line "Company Details Request". We will respond within five business days.
For all data-related enquiries, including requests to exercise your privacy rights, you may contact the rvvip2 Data Protection contact via the same email address, marking your message with the subject line "Data Privacy Request — [Account Username]".
rvvip2 collects personal data across several categories, each of which is described in the table below. We collect only the minimum data necessary to fulfil the stated purpose.
| Category | Specific Data Points | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, national ID number (KTP or passport number), and a copy of the relevant identity document submitted for KYC verification. | Yes — required for account creation and KYC |
| Contact Data | Email address, Indonesian mobile telephone number, and residential address in Indonesia (including city — e.g., Jakarta, Surabaya, Bandung, Medan, Bali). | Yes — required for account management and communications |
| Financial Data | Bank account name and account number for the player's chosen Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, or OCBC NISP), or registered e-wallet identifier (OVO, DANA, GoPay, ShopeePay, or LinkAja). Full card numbers are never stored. | Yes — required for deposits and withdrawals |
| Transaction Data | Deposit history, withdrawal history, bet placement records, game round history, bonus claims, and all associated timestamps and transaction reference numbers, denominated in Indonesian Rupiah (IDR). | Yes — generated automatically by your use of the platform |
| Technical Data | IP address, device type and model, operating system, browser type and version, session start and end times, and geolocation data at the country and city level only. | Yes — collected automatically for security and compliance |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, session time limit settings, cooling-off period records, and any responsible gaming support interactions. | Where applicable — generated when you use these features |
| Communications Data | Records of live chat conversations, email correspondence, and support ticket content between you and the rvvip2 support team. | Where applicable — generated when you contact support |
| Marketing Preferences | Your opt-in or opt-out status for promotional email communications, SMS notifications, and in-platform promotional offers. | Optional — based on your explicit consent |
rvvip2 collects personal data through the following channels:
You provide data directly to rvvip2 when you register an account via the rvvip2 Login page, complete the KYC verification process by submitting identity documents, make a deposit or request a withdrawal, place a bet or play a casino game, contact our support team via live chat or email, or update your account profile or responsible gaming settings.
When you access and navigate the rvvip2 platform, certain technical data is collected automatically by our platform infrastructure and web analytics systems. This includes your IP address, device identifiers, session duration, pages visited, game rounds initiated, and the referring URL from which you arrived at the rvvip2 platform. This automated collection occurs for every session whether or not you are logged in to your account.
rvvip2 uses cookies and similar tracking technologies as described in Section 8 of this Privacy Policy. These technologies may collect data automatically when you interact with the platform, including your login state, language preferences, and session security tokens.
In limited circumstances, rvvip2 may receive personal data about you from third-party sources, including:
rvvip2 processes your personal data only for defined, legitimate purposes. The table below maps each processing activity to its purpose and primary legal basis (detailed further in Section 5).
| Processing Activity | Purpose |
|---|---|
| Account Registration & Management | To create, maintain, and administer your rvvip2 player account and provide access to the full range of platform services. |
| Identity Verification (KYC) | To verify your identity, confirm that you are at least 21 years of age, confirm your Indonesian residency, and comply with our anti-money-laundering obligations under our international gaming licence. |
| Payment Processing | To process your deposits and withdrawals via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), all denominated in Indonesian Rupiah (IDR). |
| Game and Betting Operations | To record your bets, game rounds, and winnings accurately, resolve disputes, and maintain game integrity across all rvvip2 Casino products including slots, live casino, sportsbook, and roulette. |
| Fraud Prevention & Security | To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and any other prohibited conduct described in our Terms & Conditions. |
| Responsible Gaming | To administer your responsible gaming settings (deposit limits, self-exclusion, session timers) and to identify patterns of play that may indicate potential problem gambling, in order to fulfil our duty of care to all players aged 21 and above. |
| Customer Support | To respond to your enquiries, process complaints, and provide 24/7 Indonesian-speaking support via live chat and email. |
| Marketing Communications | To send you promotional offers, bonus notifications, and seasonal campaign communications (including Idul Fitri, Ramadhan, and Independence Day promotions) where you have given explicit consent to receive such communications. You may withdraw consent at any time. |
| Platform Improvement | To analyse aggregated, anonymised usage patterns to improve the rvvip2 platform, optimise game loading times, and develop new features for Indonesian players. |
| Legal Compliance | To retain records as required by our licensing authority, respond to lawful requests from regulatory authorities, and comply with applicable anti-money-laundering and counter-terrorism-financing obligations. |
Every processing activity conducted by rvvip2 rests on one or more of the following legal bases. We do not process your personal data without a valid legal basis.
rvvip2 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the circumstances described below, and only to the extent strictly necessary.
To facilitate your deposits and withdrawals, rvvip2 shares the minimum necessary financial data with your chosen Indonesian payment provider — including BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja. This data is limited to your account name, bank account or e-wallet identifier, and the transaction amount in Indonesian Rupiah (IDR). All such sharing is governed by a data processing agreement that prohibits the payment provider from using your data for any purpose beyond processing the specific transaction.
To fulfil our KYC obligations, rvvip2 shares identity document data with authorised third-party verification service providers. These providers are engaged solely to confirm the authenticity of your submitted documents and your compliance with age and residency requirements. They are contractually prohibited from retaining your data beyond the period required to complete the verification check.
Game studios and software suppliers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive pseudonymised player identifiers and game-round data to support real-time game delivery and dispute resolution. These suppliers do not receive your name, bank details, or contact information.
rvvip2 may share limited identifying data with internationally recognised fraud prevention databases and AML screening services to verify that your account activity complies with our anti-money-laundering obligations and to protect the integrity of the platform.
rvvip2 will disclose personal data to governmental, regulatory, or law enforcement authorities where required to do so by a lawful order, court order, or legal obligation applicable under the jurisdiction of our licensing authority. We will notify you of any such disclosure to the extent that we are legally permitted to do so.
In the event that rvvip2 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify you via the email address registered to your account at least 30 calendar days before any such transfer takes effect, and the acquiring entity will be bound by this Privacy Policy or a policy that offers equivalent or greater protections.
rvvip2 is an internationally operated platform. As a result, certain personal data — particularly data processed by our game content suppliers and identity verification providers — may be transferred to and stored in jurisdictions outside of Indonesia. These transfers are necessary to deliver the live casino, sportsbook, and slot gaming services that make up the rvvip2 product offering.
Where personal data is transferred internationally, rvvip2 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards include:
For information about the specific safeguards applicable to a particular international transfer, please submit a request to [email protected] with the subject line "International Transfer Enquiry".
rvvip2 uses cookies and similar technologies (including local storage and session tokens) to operate and improve the platform. The following categories of cookies are used:
| Cookie Type | Purpose | Basis |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, load balancing, and fraud prevention. These cookies are essential for the platform to function and cannot be disabled. | Contractual necessity |
| Functional | Remembering your language preference, account display settings, and responsible gaming reminder intervals across sessions. | Legitimate interest / consent |
| Analytical | Anonymised and aggregated data on page views, game launch frequency, deposit funnel completion, and navigation patterns, used to improve platform performance for Indonesian players. | Consent |
| Marketing | Tracking which promotional campaigns (including seasonal Indonesian promotions tied to Idul Fitri or Ramadhan) led to an account registration or deposit, for internal campaign effectiveness measurement only. rvvip2 does not share this data with third-party ad networks. | Consent |
You may manage your cookie preferences at any time by adjusting your browser settings to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the rvvip2 platform and may prevent you from logging in or completing transactions.
rvvip2 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply:
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any identifiable individual.
As a registered player, you hold the following rights in respect of your personal data held by rvvip2. These rights may be exercised at any time by contacting [email protected] with the subject line "Data Privacy Request — [Account Username]".
Request a copy of all personal data rvvip2 holds about you. We will respond within 30 days of a verified request.
Request the correction of any inaccurate or incomplete personal data held on your account. Identity document corrections require re-submission of updated KYC documents.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations under AML and licensing law.
Request that rvvip2 restricts the processing of your personal data while a correction request or objection is being assessed.
Request a structured, machine-readable export of personal data you provided to rvvip2 directly, in a commonly used format (JSON or CSV).
Object to processing based on legitimate interests, including profiling for responsible gaming monitoring. You may also withdraw marketing consent at any time with immediate effect.
The rvvip2 platform is strictly intended for use by adults aged 21 and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. This age threshold is set in excess of the standard legal adult age (18) as a responsible gaming measure appropriate to the Indonesian market context.
Our KYC verification process is designed to positively confirm that every registered player meets the 21+ age requirement before they are permitted to deposit funds or place their first bet. Any account found to have been created by or on behalf of a person under the age of 21 will be closed immediately, all funds in the account will be returned to the originating payment source, and all personal data associated with the account will be securely deleted except where retention is required for AML or fraud-prevention purposes.
If you believe that a minor has accessed or registered an account on the rvvip2 platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.
rvvip2 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key technical and organisational security measures include:
Despite these measures, no internet-based platform can guarantee absolute security. We encourage you to take personal steps to protect your account, including using a strong unique password, enabling two-factor authentication where offered, never sharing your login credentials with any third party, and logging out of your session when using shared devices. If you suspect that your rvvip2 account has been compromised, contact our support team immediately via live chat or at [email protected].
rvvip2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our licensing conditions, our data processing activities, or the features and services available on the rvvip2 platform. When we make a material change to this Privacy Policy — meaning a change that significantly affects how we collect, use, or share your personal data — we will notify you by the following means:
Your continued use of the rvvip2 platform after the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the amended policy, you should cease using the platform and contact our support team to arrange account closure and the withdrawal of any remaining balance prior to the effective date.
For non-material changes — such as minor editorial corrections, clarifications that do not alter the substance of our data practices, or updates to contact information — we will update the policy without prior notification, and only the Effective Date will be revised. We recommend reviewing this page periodically to stay informed of the current version of the rvvip2 Privacy Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by rvvip2, please contact our Data Protection team using the details below. All communications must be in English to ensure accurate and timely handling.
If you are not satisfied with rvvip2's response to your privacy concern, or if you believe that rvvip2 has processed your personal data in a manner inconsistent with this Privacy Policy or applicable data protection principles, you have the right to escalate your complaint to the relevant supervisory authority in the jurisdiction of our licensing body. Details of the applicable supervisory authority will be provided upon request.
rvvip2 is committed to resolving all data privacy concerns promptly and transparently. Our support team includes Indonesian-speaking agents available 24 hours a day, 7 days a week (operating on Western Indonesia Time, WIB, UTC+7) who can assist with data privacy enquiries submitted in either English or Bahasa Indonesia via our live chat channel.
With your privacy and security fully covered, step into the full rvvip2 experience — live casino tables, thousands of slots, and real-time sportsbook markets for BRI Liga 1, EPL, Champions League, and more. Available 24/7 for players across Jakarta, Surabaya, Bali, and every corner of Indonesia.